Policies

Notes :
  • The tariff provided is based on availability and prevailing terms and conditions, which, are subject to change without prior notice
  • With a couple, 1 child (upto 5 years old) free (No Extra Bedding)
  • Veg. Meal includes Welcome Drink on arrival, Lunch on day of Check in, Hi Tea, Dinner & Breakfast on the day of Check out.
  • Extra Lunch/Dinner/Hi Tea charges at prevailing rates
  • Check in @ 12.00 noon & Check-out @ 10.00 am
  • 100% Advance against booking
  • We honor all major Credit Cards.
  • The tariff at Cloud 9 depends on the season
  • Special tariff shall be applicable for long weekends, festival, new year, Diwali/X’mas week
  • Travel agents are not permitted for online reservation system
  • Drivers will be charged Rs.600/- for meals & Rs.300/- for bed
  • Rate is Subject To Change Without Prior Notice.
You are requested to note :
  • For booking on phone or email (without advance payment) room shall be kept open up to 12 PM & after this time booking stands cancelled
  • The Management shall not be held responsible for any theft or damage to the vehicle of the guests
  • In the monsoons, we do not provide room service except morning tea/ coffee. We serve buffet service for all meals in our restaurant.
  • Climate is very cool and misty here. Please carry loose comfortable clothing, preferably Track Pants, T –shirts, Light Woolens, Umbrellas.
  • The resort is in close proximity of Amby Valley (8 kms from the resort) & doctors services are available at Amby Valley for 24 hours.
  • Breakfast: 8.00 AM to 10.00 AM
  • Lunch: 01.00 PM to 3.00 PM
  • Hi Tea: 05.00 PM to 06.00 PM
  • Dinner: 08.00 PM to 10.00 PM

Booking Procedure :
  • All bookings are confirmed against 100% full payment.
  • Payment can be deposited in any branch of H.D.F.C Bank or ICICI Bank under advice to us.
  • Booking will be confirmed by e-mail or receipt can be collected from our Malad office.

Cancellation Policy:

  • 30 days in advance - 10% cancellation charges
  • 15 days in advance - 50% cancellation charges
  • 5 days in advance - one day retention charge
  • 3 Days in advance, 100% retention charges
  • No Show & Last minute cancellations - 100% Retention charges
  • However there shall be a minimum of 10% cancellation charges as administrative cost of the advance amount